Return & Refund Policy

Our Commitment to Your Satisfaction

At MyCuddleBear, your satisfaction is our priority. We offer a 30-day return policy to give you peace of mind when shopping with us. Please review the details below.

Damaged or Incorrect Items

If your product arrives damaged, defective, or incorrect, please contact us at support@mycuddlebear.com within 7 days of receiving your order.

We will arrange a replacement or resolve the issue free of charge within 10 working days, where applicable.

30-Day Return Policy

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return:

• Products must be unused, undamaged, and in their original packaging.

• Products must be returned in their original condition, including any accessories and clothing included with the purchase.

• Used, washed, damaged, or otherwise ineligible items may not qualify for a return.

Return Shipping Costs:

• Customers are responsible for return shipping costs unless the product arrived defective, damaged, or incorrect.

• International customers are responsible for any applicable customs duties or return handling fees.

How to Initiate a Return:

Contact our customer support team at support@mycuddlebear.com with your order number and reason for return. Our team will provide further instructions.

Please do not send products back without contacting us first.

Non-Returnable Items

The following items are not eligible for return or refund, except where required by applicable law:

• Customized or personalized products, unless defective or incorrect.

• Final sale items, where a return exclusion is legally permitted.

Return Inspection

All returned products are subject to inspection upon arrival.

We reserve the right to refuse a refund if the returned items do not meet our return requirements, subject to applicable consumer protection laws.

Refunds

Once we receive and inspect your returned product, we will notify you of the refund status.

Approved refunds will be issued to your original payment method within 5–10 business days after receiving and inspecting your return.

Additional processing time may apply depending on your bank or payment provider.

Contact Us

For any questions about returns, refunds, or your order, please contact us:

Email: support@mycuddlebear.com

Website: https://mycuddlebear.com/