Shipping policy

Shipping Policy

Our Shipping Commitment

At MyCuddleBear, we aim to provide reliable shipping and timely delivery to all our customers. Please review the information below to understand our shipping process and what to expect when placing an order through https://mycuddlebear.com/.

Estimated Shipping Times

  1. Orders are typically delivered within 10–14 business days.

  2. Delivery times are estimates and may vary depending on your location, courier availability, customs processing, and other factors beyond our control.

  3. Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

  4. Business days generally exclude weekends and public holidays.

  5. If your order experiences a significant delay, please contact our support team for assistance.

Shipping Costs

  1. We offer free shipping on orders over €50.

  2. A €5 shipping fee applies to orders below €50.

  3. Any applicable shipping charges will be displayed during checkout before payment is completed.

  4. Shipping fees and free-shipping thresholds may be displayed in an equivalent local currency where supported.

Duties and Import Fees

  1. European Union: Orders shipped from within the EU to EU destinations generally do not incur additional import duties.

  2. United Kingdom: Import duties, VAT, or customs handling charges may apply depending on the order value, shipping origin, and applicable regulations.

  3. Other International Destinations: Orders may be subject to import duties, taxes, or customs fees imposed by the destination country.

  4. Unless expressly stated otherwise during checkout, any additional import charges are the customer's responsibility.

  5. MyCuddleBear is not responsible for delays caused by customs clearance procedures.

Tracking Your Order

  1. Once your order has been dispatched, you will receive an email containing your tracking number and tracking instructions.

  2. Tracking information may take some time to become available after shipment.

  3. If you have not received your shipping confirmation within a few business days of placing your order, please contact us at support@mycuddlebear.com with your order number.

Shipping Restrictions

  1. We currently cannot ship to PO Boxes or military addresses.

  2. Please provide a valid residential or business delivery address during checkout.

  3. Available shipping destinations are determined during checkout. If your location is not supported, you may be unable to complete your order.

Incorrect Addresses and Failed Deliveries

  1. Customers are responsible for providing accurate and complete shipping information.

  2. If you notice an error in your shipping address, please contact support@mycuddlebear.com as soon as possible.

  3. We will make reasonable efforts to update your shipping details before dispatch, but changes cannot be guaranteed once your order has shipped.

  4. If delivery fails because of an incorrect address or repeated unsuccessful delivery attempts, additional reasonable shipping charges may apply, subject to applicable law.

Lost or Delayed Shipments

  1. If your package is significantly delayed, lost in transit, or marked as delivered but not received, please contact support@mycuddlebear.com.

  2. Our support team will assist in investigating the issue with the shipping carrier.

  3. If your package is confirmed lost before delivery, we will arrange an appropriate resolution, including a replacement or refund where applicable.

  4. MyCuddleBear remains responsible for delivery until the order reaches you or a person you have designated to receive it, in accordance with applicable consumer protection laws.

  5. If an order cannot be delivered within the agreed timeframe, customers retain their rights under applicable consumer protection legislation.

Contact Us

For any questions regarding shipping, delivery times, tracking information, or your order, please contact our customer support team.

Email: support@mycuddlebear.com

Website: https://mycuddlebear.com/